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Indemnity

Guest/s  attend this establishment at their own risk. The proprietor, its agent/s, or employee/s shall not be liable for, and the guest/s hereby waive and abandon any claim of whatever nature including but not limited to that of theft, injury, loss, or damage of whatever nature against the proprietor's default, negligence or otherwise. 

The Guest/s in addition to the aforesaid, hereby indemnify the proprietor against any claims which may arise from whatever nature, whether arising from the proprietor's default, negligence, or otherwise.

Booking Procedure 

• To secure a reservation a 100% deposit of the total accommodation tariff must be received.  
• Single tariffs: a single supplement is applicable as noted.  Tariffs are subject to change without notice.  
• Tariffs, on confirmed reservations for which a deposit has been received, will be held.
• Dates and rooms will not be held provisionally, and bookings are taken on a first come first serve basis.
• Only registered, paying guests are permitted on the premises. 
• The Guest in whose name the booking is made shall be present upon check-in and throughout the duration of the reservation.
• The reservation is NOT transferable. 
• Non-paying guests are NOT permitted on the premises of Pumula Lodge unless prior written arrangements have been made with management. Please arrange with Management, should you be expecting visitors.
• All rooms inclusive of bathrooms and patios are strictly non-smoking. Smoking in rooms will incur an R1500 special cleaning fee. 
• Smoking areas: - Outdoor barbeque and carports only.
• No Pets not even small ones. 
• Due to the nature of the establishment, unfortunately, we cannot accommodate children under the age of 10 years unless discussed/arranged with management.

Cancellation Policy 

• NO-SHOWS WILL FORFEIT 100% OF THE BOOKING TOTAL!! NO REFUNDS.
• Cancellations  0 to 7 days prior forfeit 100% of the booking total.
• Cancellations  8 to 14 days prior forfeit 75% of the deposit.
• Cancellations  15 to 21 days prior forfeit 50% of the deposit.
• Cancellations  22 to 28 days prior forfeit 25% of the deposit.
• Cancellations in excess of 28 days prior will incur the relevant administration fee of 10%.
• Our terms and conditions are deemed as being accepted on receipt of the bank deposit, or credit card details. 
• We will seek compensation for any canceled accommodation that cannot be re-booked, including premature curtailment of stay. 
• Accommodation will automatically be canceled if the deposit is not received by the due date.

Check-in & Check-out 

• Check-in is from 14:00 to 17:00. 
• Check-out is by no later than 10:30, to ensure enough time to prepare rooms for the next guests to check in on time
• Late check-in is to be arranged no later than 48 hours before the day of arrival. The reception will close at 18:00 and your booking will be cancelled if no arrangements were made. 
• Early arrivals by prior arrangement
• All guests are required to provide identification upon check-in, failing which Pumula Lodge reserves the right to deny the guest access. 
• Only registered, paying guests are permitted on the premises. 
• The guest in whose name the booking is made shall be present upon check-in and throughout the duration of the reservation. The reservation is non-transferable. 
• Don’t leave exposed items in your vehicles.
• While we make every effort to allocate you the room of your choice, this cannot always be guaranteed.
• Burning of candles is not allowed in rooms and patios.
• Use of swimming pool area at own risk.
• Signatory to take full responsibility for the rest of the party.
• Ironing of clothes is NOT permitted in rooms and bathrooms.
• All rooms inclusive of bathrooms and patios are strictly non-smoking. Smoking in rooms will incur an R1500 special cleaning fee. 
• Smoking areas: - Outdoor barbeque and carports.
• Wi-Fi password:   0443841193
• The solar system will be explained on arrival.
• Emergency numbers are displayed in rooms and passages.

Other Terms & Conditions of Stay 

• Our office hours are from 08:00 to 17:00 daily. 
• Items or services procured from Pumula Lodge shall be settled in full prior to checkout and/or upon the presentation of an invoice. 
• A lost or damaged key set poses a security risk and requires changing locks. Loss of a key set shall incur a replacement fee of R1000. 
• Insurance cover for guests and their personal effects is not provided by Pumula Lodge. Guests are encouraged to ensure adequate cover is in place for all eventualities prior to their arrival and to take necessary care with personal items and valuables. Electronic wall-mounted safes are provided in each room for this purpose.
• Please consider other guests and always keep the noise levels to a minimum. Should the guest/s behave in such a manner, which is not acceptable by civilized standards, the guest/s may be asked to vacate the premises. 
• Housekeeping services are available daily from Monday to Sunday. Unfortunately, these services are not available on Public Holidays. 
• Please wait for the gate to close before driving off as a gesture of safety precautions towards other Guests.
• Please keep your bedroom and the passage doors locked.
• Please do not remove or borrow anything for the room.
  

Reception Contact Details

Address: 7 Lindsay Street, Hunter’s Home. Knysna, 6571

Name: Rensia Ellis until 21h00.

Cell No: 082 5697856

Email: info@pumulalodge.co.za

Risk

It is a condition of occupancy that the owner, Rensia Ellis will not be held responsible for loss or damage of any property brought onto the premises, whether arising from Fire, Theft, or any other causes and by whomsoever caused or arising from negligence (gross or otherwise), or wrongful act of any person in the employment of the owner, Rensia Ellis. An electronic safe is provided for your valuables.

Number of Overnight Occupants

• Overnight occupation is strictly according to the number of persons as per the reservation document. 

• Please place it in the designated area. 

• No more than 2 visitors are permitted at any time without prior arrangement with Rensia Ellis. Visitors should vacate the premises by 21h00.

• Guests are responsible for the correct and decent behavior of all occupants. Should the client behave in such a manner, which is not acceptable by civilized standards, the client and his guest may be asked to vacate the premises. Please respect the quiet times between 21h00 and 07h00. 

• Monday – Sundays – Daily services
• Public Holidays – only if arranged with management 

Laundry

Laundry Services are unfortunately not available at Pumula Lodge. There are reputable laundrettes in town.