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TERMS & CONDITIONS

PLEASE READ OUR TERMS & CONDITIONS OF BOOKING WITH CARE

The contractual partners are Droombos and the undersigning guest. If a third party undertakes the booking for the undersigning guest, both will be liable as joined debtors to Droombos. Sub-contracting and/or sub-letting of Droombos property is strictly always prohibited. By signing this document, you are hereby accepting all Terms & Conditions and confirm that the information specified in this document is true and updated to your knowledge.

Room rates

Room charges are charges according to room occupancy and kids ages and all occupants must provide valid Identity documents upon check-in. Lunch and dinner are available at an additional charge. Any Dietary requirement must be communicated to Reservations/Reception.

Booking Confirmation & Deposit

Full payment is required on arrival.  Additional payments are required on check-out and paid in full.

Credit Card details are authorized to be used to charge all incidentals and outstanding room charges not settled upon departure Droombos banking details.

Cancellation of booking

By making your booking, you agree to all terms and conditions as set out. Should your travel arrangements change, you should inform us as soon as possible to allow us to re-allocate the room(s) to a new alternative date. Any cancellations will be subject to our booking policy as explained in the next clause.

Booking Policy

Provisional reservations are cancelled after 48 hours of booking if not confirmed with 50% deposit. Our cancellation fees on confirmed bookings are as follow: Within 4 weeks – 25% / Within 3 weeks – 50% / Within 2 weeks – 75% / Within 1 week – 100%

Bookings on Special Rates can be re-booked, subject to new rates applicable to new seasonal booking rates.

Non-availability of Accommodation

We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation. If we were unable to find suitable accommodation our liability would not extend beyond this point.

Acceptance of Children

We welcome all children. We can accommodate young babies by prior arrangement and free of charge, a highchair, and a travel cot. The beds and cot are subject to availability. Soiled and stained linen or material will be replaced, and the guest will be obligated to pay the exstra charges. Any children are the sole responsibility of the parents. Droombos are situated in the nature and the kids cannot be left without parental supervision. Kids are not allowed to climb trees, harvest any fruit or vegetables, or play in the flower beds.

Arrival

Check-In is allowed from 14H00 unless otherwise arranged.

The minimum age for check-in is 18 years.

Early Check-In Procedure

Early Check-In is available on request at an additional cost. Please notify us in advance of your estimated time of arrival. On check-in you will need to submit your passport or identification document and credit card that you will be paying with for the stay and all related costs.

Late Arrival Procedure

Kindly notify us if you will be arriving later than 17H00, along with your expected time of arrival. If you will arrive after 22H00, please notify reception in advance. The key to your room can be left at the security gate, as reception will be closing at 22H00.

Check-out Times

We respectfully remind guests that Droombos check-out time is 10H00 unless otherwise arranged.

Late check-out is possible, but subject to availability and charged at an extra 70% of the room's rate.

Rooms

-         No food and drinks allowed from outside our establishment.

Please refrain from eating on/in the beds.

-         Guests of Droombos visitors are not permitted in the rooms, but you are more than welcome to invite outside guests to visit you in the Birdcage Restaurant or Rosewood Pub. Rooms booked and paid on single rate, found to be double occupied, will be charged a Spot Fine of N$3,500-00 payable at reception. In other words, if friends of guests spend the night in a room that was not arranged, and for which no payment was made.

-         No loud music, screaming and shouting are permitted in rooms or any public areas.

No Boom Boxes or private speakers are permitted to be played on the premises or in the rooms. A fine of N$5000 will be imposed on Noise Pollution by any guest. The fine must be paid on the presentation of an invoice from Droombos. In cases where guests fail to comply, the hotel reserves the right to terminate the client’s stay at the hotel and report the incident to law enforcement authorities.

-         All special request rooms are available subject to availability.

Smoking

In accordance with the Namibia Law there is a no smoking policy in all under roof area, please use designated areas only. The rooms are equipped with a smoking alarm. If activated we have the right to vacate you from the premises and forfeit monies paid, this is non-negotiable.

Damages, Breakages & Strains

You are responsible and liable for any breakages or damage which you cause to the accommodation and the contents thereof.  We ask that you report any incident of this nature. Any heavily strains on any material in the room, Droombos will replace the item and the guest will be charged extra accordingly and the bill must be settled on presentation of an invoice. This will include but not limited to wine strains, vomit, foods strains.

Liability

We do not accept liability for any damage, loss, or injury to any member of your party, any vehicles, or possessions. Droombos will not be held responsible for any claims for loss or damage to property, personal injury, or any loss of life, howsoever caused, including but not limited to gross negligence.

Privacy Policy

Any data collected during this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

Wi-Fi

Where Wi-Fi internet access is provided, guests accept to use this access to the internet fairly and appropriately. We may monitor network performance and user usage to maintain a fair and high level of service for all our guests. The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is strictly prohibited and will be reported to local authorities.

Pet Policy

No pets are allowed.

Payment

We accept Visa and Mastercard. All credit card transactions are secure, and no data collected is offered to third parties for any reason. All transactions comply with the relevant legal requirements at the time of the transaction. Ensure the Reservation number is included in the Reference.

All Proof of Payments must be emailed to:  reservations@droombos.com.na