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Indemnity

In the event of performance being frustrated or delayed by strikes, riots, lockouts, trade disputes, weather, vis major Acts of God, or any other cause not within the control of Klipdriftdam Resort, it is agreed that Klipdriftdam Resort shall not be held liable for any loss or loss of trade or profit because of such cause. 

Guest/s  attend this establishment at their own risk. The proprietor, its agent/s or employee/s shall not be liable for, and the guest/s hereby waive and abandon any claim of whatever nature including but not limited to that of theft, injury, loss, or damage of whatever nature against the proprietor's default, negligence or otherwise. 

The Guest/s in addition to the aforesaid, hereby indemnify the proprietor against any claims which may arise from whatever nature, whether arising from the proprietor's default, negligence or otherwise.

Booking Procedure 

• To secure a reservation a 50% deposit of the total accommodation tariff must be received. 100% of tariff must be received within a week of reservation.
• Single tariffs: a single supplement is applicable as noted.  Tariffs are subject to change without notice.  
• Tariffs, on confirmed reservations for which a deposit has been received, will be held.
• Dates and rooms will not be held provisionally, and bookings are taken on a first come first serve basis.
• Only registered, paying guests are permitted on the premises. 
• The Guest in whose name the booking is made shall be present upon check-in and throughout the duration of the reservation.
• The reservation is NOT transferable. 
• Non-paying guests are NOT permitted on the premises of Klipdriftdam Resort unless prior written arrangements have been made with management. Please arrange with Management, should you be expecting Guests.
• All rooms are strictly non-smoking. Smoking in rooms will incur an R1500 special cleaning fee. 
• Pets can be accommodated with prior arrangements. 
• Strictly no pets on furniture.
• Guests should leave the rooms as they were received. Failing to do so will result in the R500 breakage deposit being held back.

Cancellation Policy 

• We have NO refund policy.
• Our terms and conditions are deemed as being accepted on receipt of the bank deposit, or credit card details. 
• We will seek compensation for any canceled accommodation that cannot be re-booked, including premature curtailment of stay. 
• Accommodation will automatically be canceled if the deposit is not received by the due date.
• Deposits are not refundable in the event of a ‘non-arrival’.
• No person other than those quoted and paid for, are permitted to share the accommodation. 

Check-in & Check-out 

• Check-in is from 14:00 to 17:00. 
• Check-out is by no later than 10:00, to ensure enough time to prepare rooms for the next guests to check in on time
• Late check-in is to be arranged by no later than 16:00 on the day of arrival. The reception will close at 17:00 and your booking will be cancelled if no arrangements were made. 
• All guests are required to provide identification upon check-in, failing which Klipdriftdam Resort reserves the right to deny the guest access. 
• Only registered, paying guests are permitted on the premises. 
• The guest in whose name the booking is made shall be present upon check-in and throughout the duration of the reservation. The reservation is non-transferable. 
• While we make every effort to allocate you with the room of your choice, this cannot always be guaranteed.

Other Terms & Conditions of Stay 

• Our office hours are from 08:00 to 17:00 Monday to Friday. 
• Items or services procured from Klipdriftdam Resort shall be settled in full prior to checkout and/or upon presentation of an invoice. 
• A lost or damaged key set poses a security risk and requires changing of locks. Loss of a key set shall incur a replacement fee of R1000. 
• Insurance cover for guests and their personal effects is not provided by Klipdriftdam Resort. Guests are encouraged to ensure adequate cover is in place for all eventualities prior to their arrival and to take necessary care with personal items and valuables. 
• Please consider other guests and always keep the noise levels to a minimum. Should the guest/s behave in such a manner, which is not acceptable by civilized standards, the guest/s may be asked to vacate the premises. 
• Pets should be on a leash at all times and are not allowed to be left unattended in the chalets or on the campsite.
• Please wait for the gate to close before driving off as a gesture of safety precautions towards other Guests.
• There is a swimming pool on the premises. No children under the age of twelve are allowed near the swimming pool without adult supervision.
• SPEEDLIMIT: No vehicles are allowed to exceed a speed of 20km/h on the premises. Not complying will result in a R500 fee.

Reception Contact Details

Address: Klipdrift 395 IQ | Cell No: 0729541088 | Email: klipdriftdam@gmail.com

Risk

It is a condition of occupancy that the owner, Freda/Frans Odendaal will not be held responsible for loss or damage of any property brought onto the premises, whether arising from Fire, Theft, or any other causes and by whomsoever caused or arising from negligence (gross or otherwise), or wrongful act of any person in the employment of the owner, Freda/Frans Odendaal. 

Number of Overnight Occupants

• Overnight occupation is strictly according to the number of persons as per the reservation document. 

Garbage

• Please place it in the designated area. 

Behavior and Noise

• Guests are responsible for the correct and decent behavior of all occupants. Should the client behave in such a manner, which is not acceptable by civilized standards, the client and his guest may be asked to vacate the premises. Please respect the quiet times between 21h00 and 07h00. 

Check-in/ out Times

• Check-in between 14h00 and 17h00.
• Late arrivals are to be arranged with Reception before 16h00 on the day of expected arrival.
• Check out strictly by 10h00.
• Late departures can be arranged and might incur an additional charge, depending on the circumstances.

Smoking Policy

Smoking is strictly prohibited in all rooms or apartments. Failing to comply with this rule will result in additional charges being incurred for the guests' accounts in order to take steps to rectify this offense.