Online Categories - Mongena Private Game Lodge
If you are experiencing difficulty please contact us at
Tel no: 012 711 8920/ cell: +27 76 760 4947 or email us at relax@mongena.co.za or return to our site
If you are experiencing difficulty please contact us at
Tel no: 012 711 8920/ cell: +27 76 760 4947 or email us at relax@mongena.co.za or return to our site
Your booking was successful
& ACTIVITIES AS AT 1 NOVEMBER
2022
1.
All
rates quoted include VAT (Value Added Tax). Should the prevailing rate or levy
change or another tax levy be introduced during the duration of the contract,
Mongena Private Game Lodge reserves the right to amend the quoted rates
accordingly, without prior notification.
2.
All rates exclude Dinokeng Conservation
fees which are payable online with the
Dinokeng
Reserve management https://www.q2b.co.za/DGROnline/Index/1352.
3.
20% deposit is applicalbe with any
accommodation booking; should the accommodation booking fall within 7 days
prior to arrival full payment is due. Special offers from time to time
might have different payment conditions. WEDDING, CONFERENCE &
TOUROPERATOR BOOKINGS have their own specific terms.
4.
Mongena Game Lodge reserves the
right to cancel any booking if full payment not received on due date and to
restrict one night bookings over weekends, school and public holidays
5.
All room
account balances must be settled in full on departure by cash or credit card.
6.
Check-in
time is from 14h00 on day of arrival; rooms should be vacated by 10h00 on day
of departure. Please
advise us of any planned late arrivals (after 18h00)
7.
Guests
are limited to the number of beds booked per room. An extra mattress can be
arranged at an additional charge where feasible.
8.
Children
aged 2 and under are accommodated at no charge if sleeping on existing beds. An
extra mattress/cot can be arranged at an additional charge.
9.
Mongena Private
Game Lodge is licensed therefore no own liquor is allowed to be brought onto the
premises.
10.
Special dietary requirements
(vegan, dairy/glutenfree etc, strictly Halaal, Kosher etc) will carry a
surcharge.
11.
Mongena Game Lodge reserves the
right to relocate bush barbeques, weddings and events to suitable venues should
unfavourable weather conditions prevail.
12.
Additional
drinks consumed on activities besides 1 item which is included will be charged
as per current wine and beverage list.
Spirits, mixes, speciality wines/champagne can be pre-ordered at extra
cost. Coffee/Tea/hot chocolate is offered on early morning game drive with
water only on guided bush walks. Rusks
are served on early morning game drives with snacks on late morning and
afternoon game drives and sunset cruise.
13.
Drinks
with bush barbeques are at additional cost and need to be pre-ordered as per
current wine and beverage list
14.
Mongena Game Lodge reserves the
right to restrict waiting time for delayed booked activity guests to 10
minutes, whereafter the vehicle will depart and no refund will be due for the
missed activity cost.
15.
No refund is applicable after
start of scheduled activity should unfavourable weather conditions necessitate
a termination of the activity.
Cancellation
Policy
·
Up to 8 days prior to arrival –
forfeit accommodation deposit
·
7 days and less prior to arrival -
100% cancellation fee will be charged for accommodation and activities booked
·
100% cancellation fee is
applicable for bush barbeques/special events cancelled/deferred within 48 hours
of start time.
·
Should a booking be cancelled due
to a medical related issue, any monies received will be credited to be redeemed
within 6 months of original travelling/activity date. (Medical certificate to
be submitted & subject to management approval). Should the new date
fall in a different rate/season category the difference will be due for
payment.
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