TERMS & CONDITIONS LEISURE ACCOMMODATION & ACTIVITIES as from 1 July2021
All rates quoted include VAT (Value Added Tax). Should the prevailing rate or levy change or another tax levy be introduced during the duration of the contract, Mongena Private Game Lodge reserves the right to amend the quoted rates accordingly, without prior notification.
All rates exclude Dinokeng Conservation fees which are payable upon exit at any pay station or Mongena Reception.
Full payment is required with any activity booking and 20% deposit with any accommodation booking; should the accommodation booking fall within 7 days prior to arrival full payment is due. Special offers from time to time might have different payment conditions. WEDDING AND CONFERENCE BOOKINGS have their own specific terms.
Mongena Game Lodge reserves the right to cancel any booking if full payment not received on due date and to restrict one night bookings over weekends, school and public holidays
All room account balances must be settled in full on departure by cash or credit card.
Check-in time is from 14h00 on day of arrival; rooms should be vacated by 10h00 on day of departure. Please advise us of any planned late arrivals (after 18h00)
Guests are limited to the number of beds booked per room. An extra mattress can be arranged at an additional charge where feasible.
Children aged 2 and under are accommodated at no charge if sleeping on existing beds. An extra mattress/cot can be arranged at an additional charge.
Mongena Private Game Lodge is licensed therefore no own liquor is allowed to be brought onto the premises.
Special dietary requirements (vegan, dairy/glutenfree etc, strictly Halaal, Kosher etc) will carry a surcharge.
Mongena Game Lodge reserves the right to relocate bush barbeques, weddings and events to suitable venues should unfavourable weather conditions prevail.
Mongena Game Lodge reserves the right to restrict waiting time for delayed booked activity guests to 10 minutes, whereafter the vehicle will depart and no refund will be due for the missed activity cost.
No refund is applicable after start of scheduled activity should unfavourable weather conditions necessitate a termination of the activity.
Up to 8 days prior to arrival – forfeit accommodation deposit
7 days and less prior to arrival - 100% cancellation fee will be charged for accommodation and activities booked
100% cancellation fee is applicable for bush barbeques/special events cancelled/deferred within 48 hours of start time.
Should the booking be cancelled due to a COVID related issue, any monies received will be credited to be redeemed within 6 months of original travelling/activity date. (Medical certificate to be submitted). Should the new date fall in a different rate/season category the difference will be due for payment.